1. The Basics
2. Getting Started
3. Billing
4. How to Cancel
5. Troubleshooting
1. The Basics
Q. What is text messaging?
A. Text messaging is also known as TXTs, Texts, or SMS (Short
Message Service). Text messaging is a way to communicate on your mobile phone
by sending or receiving plain text messages. Texts may be used for anything from simple
correspondence with friends and family to receiving news and information about upcoming
events at the LA Philharmonic Presents.
Most digital cell phones available today permit text messaging. To determine if
you can send text messages, it is best to contact your wireless provider or refer
to your mobile device manual.
Q. What is a mobile wallpaper?
A. A mobile wallpaper is an image formatted to fit a cell phone.
Q. Is my carrier one that you support?
A. LA Phil Mobile wallpapers are currently available on AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, and Dobson. LA Phil text alerts are available on AT&T, Verizon Wireless, Sprint, Nextel, T-Mobile, Alltel, Boost, Dobson, and Virgin Mobile. We are constantly working to add new carriers.
Q. Are LA Phil Mobile wallpapers or text alerts available in other countries?
A. Currently, this mobile content is only available in the U.S.
Q. Is my cell phone compatible with LA Phil Mobile ringtones and wallpapers?
A. To download ringtones and wallpapers, your cell phone must be text- and Internet-enabled. You need
to have this enabled because you will receive your mobile content through a text message. Check with
your wireless provider if you are unsure of your data plan. Treo and iPhone users on AT&T and T-Mobile are unable to
download mobile content because those devices do not support WAP Push messages that direct your device to the site
from which content is downloaded.
Q. Is my cell phone compatible with LA Phil text alerts?
A. To sign up for text alerts, you must have a text-enabled plan with your wireless
carrier. Most plans available from carriers today have bundled text messaging plans. Check with your
wireless carrier if you are unsure of your text messaging plan.
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2. Getting Started
Q. How do I purchase a wallpaper from the Web at laphil.com/mobile?
A. Purchasing a wallpaper from the Web is as easy as 1-2-3:
1. Browse — Choose a wallpaper by searching through all the wallpapers.
2. Order — Enter your 10-digit cell phone number, select single download or monthly
subscription, and agree to the terms and conditions.
3. Download — Once you confirm your order, your wallpaper will be sent as a text
message or as a download link to your cell phone.
Q. How do I sign up for LA Phil text alerts?
A. Sign up on the Web by filling out this form.
Or, you may text "WDCH" to 57000 from your cell phone.
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3. Billing
Q. How much does LA Phil Mobile content cost?
A. Content is available at no charge, plus standard text messaging rates
and other data charges that may apply. Your cellular carrier may assess text messaging and mobile Internet charges
depending on your service plan.
Q. Is there a charge for LA Phil text alerts?
A. No. LA Phil text alerts are available at no charge, though standard messaging rates and other charges
may apply based on your carrier and plan. If you are unsure of your text message plan, please
check with your wireless carrier for details.
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4. How To Cancel
Q. How do I cancel my LA Phil text alerts?
A. You may stop these services at any time by texting the word "STOP" to 57000 from your handset.
Or, you may opt-out of alerts by filling out this form.
Q. What if I am still having issues with cancellation?
A. You may contact LA Phil Mobile customer support at 1-877-678-9531 or
support@mobile.laphil.com. The LA Phil Mobile support center is open
Monday through Friday from 9 am to 5 pm Eastern Time.
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5. Troubleshooting
Q. My carrier is supported, but why can't I download content?
A. Not all content is available on all phones or handsets. We make every effort to support
most handsets and are working to constantly add new ones. If your handset is not supported, please e-mail details
to our LA Phil Mobile support center at support@mobile.laphil.com.
Q. What if I have not received my content or my content did not download successfully?
A. First, confirm your phone is on and within the service area. Next, make sure your
phone is text- AND Internet-capable and that your carrier is supported. Ensure you have connected to
the mobile Internet link sent to your handset to download your content. Once you have downloaded the
content, be sure to save it. An order confirmation will be sent to your phone when downloading is
complete.
If you are still having problems, please contact LA Phil Mobile customer support at 1-877-678-9531 or
support@mobile.laphil.com. The LA Phil Mobile support center is open
Monday through Friday from 9 am to 5 pm Eastern Time.
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